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Pre-Order Processing Time

  • Pre-order simply means "order first, get it later". It usually takes around 3 ~ 4 weeks before we can dispatch your order. Local holidays may affect the estimated time required.
  • To bring you a wide variety of choices, we have products that are not readily available in our warehouses. If you are interested to purchase pre-order products, we suggest you to purchase them a couple months earlier, just in case.
  • [3 ~ 4 weeks to process + time of shipping method chosen = estimation of date you receive]


Ready Stock Processing Time

  • The processing time for us to dispatch ready stock is usually 1 ~ 3 working days. Local holidays may affect the estimated time required.
  • If your order consist of ready stock and pre-order products, your order will still follow the processing time for pre-order products, unless you would like to pay a second shipping fees and split your order into two separate parcels.
  • [1 ~ 3 working days to process + time of shipping method chosen = estimation of date you receive]

DHL Express

  • The fastest shipping method available in our store.
  • Generally, it takes around 3 working days to reach most countries after we dispatch your parcel. Some countries may take up to 8 working days depending on your local customs.
  • We will declare your parcel as gift and adjust its actual value slightly lower (-30%) to avoid risk of tax and duty.
  • Please note that tax and duty may still apply depending on your local customs.
  • Usually no signature is required for deliveries in USA.
  • In the event of parcel loss or damage, we will help you to apply for compensation from DHL, but the maximum compensation will be around the declared value written (less than actual value).
  • You can insure the full value of your parcel by paying an extra fee, or request us to declare the full value of your parcel. Please contact us to arrange before making payment.
  • Compensation will only be given once we have received the final amount provided by DHL.
  • FREE Shipping for orders $99 and above (applicable countries only)


DHL Direct

  • Affordable shipping method with reasonably shorter waiting time.
  • Generally, it takes around 8 working days to reach most countries after we dispatch your parcel. Some countries may take up to 25 working days depending on your local customs.
  • We will declare your parcel as gift and lower its actual value (-50%) to avoid risk of tax and duty.
  • Please note that tax and duty may still apply depending on your local customs.
  • Usually no signature is required for deliveries in USA.
  • In the event of parcel loss or damage, we will help you to apply for compensation from DHL, but the maximum compensation will be around the declared value written (less than actual value).
  • You can insure the full value of your parcel by paying an extra fee, or request us to declare the full value of your parcel. Please contact us to arrange before making payment.
  • Compensation will only be given once we have received the final amount provided by DHL.
  • FREE Shipping for orders $79 and above (applicable countries only)


Standard Mail

  • One of the slowest shipping method we have in our store.
  • Generally, it takes around 14 working days to reach most countries after we dispatch your parcel. Some countries may take up to 30 working days depending on your local customs.
  • We will declare your parcel as gift and at very low value (-50%) to avoid risk of tax and duty.
  • Please note that tax and duty may still apply depending on your local customs.
  • Usually no signature is required for deliveries in USA.
  • In the event of parcel loss or damage, we will help you to apply for compensation from UPS, but the maximum compensation will be around the declared value written (much lower than actual value).
  • You can insure the full value of your parcel by paying an extra fee, or request us to declare the full value of your parcel. Please contact us to arrange before making payment.
  • Compensation will only be given once we have received the final amount provided by UPS.
  • FREE Shipping for orders $49 and above (applicable countries only)


Registered Mail

  • The cheapest shipping method we have in our store.
  • Generally, it takes around 14 working days to reach most countries after we dispatch your parcel. Some countries may take up to 30 ~ 50 working days depending on your local customs.
  • All parcels are marked as gift at very low value (-70%) to avoid risk of tax and duty.
  • Please note that tax and duty may still apply depending on your local customs.
  • No compensation of any form is available for this shipping method.
  • Tracking number shows little details when tracked, and usually no signature is required in most countries.
  • Throughout our history, we have plenty of customers receiving parcels without issue, but please use at your own risk.
  • FREE Shipping for orders $49 and above (applicable countries only)

NOTE:

  1. All time frame mentioned above are an estimation for reference only. Please bear in mind that different countries have different holiday/peak seasons and customs processing time which may result to delay in order processing or parcel delivery.
  2. Each country has different customs regulations on tax and duty which may change from time to time. It is not guaranteed that declaring your parcel at a certain value would help you successfully avoid tax and duty.
  3. Failure to pay the required customs tax and duty will most likely result in parcel abandonment, where they destroy your parcel instead of returning it to us. Do note that no compensation will be given for parcel abandonment.
  4. Depending on your country's regulations, you may be required to present a health permit or certain documents to help clear customs for your parcel. Failure to do so may risk parcel abandonment.
  5. If no signature is required upon delivery, your parcel may be left at your mailbox/doorstep/porch/front desk/post office/collection area. Please understand that we have no authority to control how your local courier service would deliver your parcels.
  6. We are unable to ship parcels to Cuba, Iran, North Korea, Israel, North Sudan, and Syria.
  7. We reserve our right to amend any shipping fees at any time with or without prior notice due to price increase or fluctuation.
  8. Please read our Terms of Sales, Return & Exchange and Refund Policy to avoid unhappy shopping experience.